Reshape Landscaping Ltd
Reshape Landscaping Ltd
Light beige porcelain patio installation with raised timber sleeper edging and an artificial lawn, creating a clean and low-maintenance garden design. Completed by a Lincoln based landscaper.

Privacy Policy

Last updated: 2 October 2026

1. Who we are

Reshape Landscaping Ltd is the data controller for the personal data described in this notice. We are registered in England and Wales, company number 10353860. We are a Lincoln based landscaping company working in Lincoln, Gainsborough, Scunthorpe and Sleaford, and throughout Lincolnshire.

For anything to do with your data, contact us at info@reshapelandscaping.co.uk or 07894 517 318.

2. What we collect

  • Enquiries: your name, phone number, email address, property address, budget, when you want the work to start, the services you are interested in, your message and how you heard about us.
  • Jobs: measurements, photos of your garden (sent by you or taken by us), designs, estimates, invoices, payment records and our correspondence with you.
  • Marketing: your email address if you sign up to our monthly newsletter.
  • Website use: IP address, device and browser type, pages viewed and how you reached the site, collected through cookies and similar technology (section 8).

We do not ask for special category data. Card payments are taken through our card payment provider, so we never see or store full card numbers.

You do not have to give us your details, but we cannot quote for or carry out work without a name, contact details and the site address.

3. Where it comes from

Most of it comes from you, through the website form, phone, email, WhatsApp or a site visit. We also receive enquiry details from trade platforms and directories such as Checkatrade, Bark, Houzz and Yell when you request a quote through them, and review content you post publicly on Google.

4. Why we use it and the lawful basis

  • Replying to enquiries, preparing estimates and designs: taking steps at your request before entering a contract.
  • Carrying out the work, invoicing, guarantees and aftercare, performance of a contract.
  • Keeping accounting and tax records: legal obligation.
  • Sending our monthly newsletter: consent. You can unsubscribe at any time.
  • Showing completed work on our website and social media, legitimate interests in showing our work. Photos do not show people or house numbers, and we take any photo down on request.
  • Asking for a review after a job: legitimate interests in running and promoting the business.
  • Running and securing the website and preventing spam, legitimate interests.
  • Analytics and advertising cookies: consent, given through the cookie banner.
  • Handling complaints, disputes and legal claims: legitimate interests and legal obligation.

Where we rely on legitimate interests we have checked that our use does not override your rights. You can object at any time (section 9).

5. Who we share it with

We use these providers to run the business. They act on our instructions and cannot use your data for their own purposes:

  • Hostinger: website hosting and form storage
  • Cloudflare: website security and content delivery
  • Microsoft 365: email
  • Brevo: form confirmation emails and the newsletter
  • Google: Tag Manager, Analytics, Ads, reCAPTCHA spam protection, Maps and Business Profile reviews
  • Trustindex: Google reviews widget
  • Automattic (Jetpack): website performance
  • WhatsApp (Meta): if you contact us on WhatsApp
  • Xero: accounts, estimates and invoicing
  • Our card payment provider: taking card payments

We also share what is needed with subcontractors and suppliers working on your job (normally name, address and phone number), our accountant, our insurers and legal advisers where a claim arises, and public authorities where the law requires it. We do not sell personal data.

6. International transfers

Brevo, Trustindex and Hostinger process data in the EU, which the UK treats as providing adequate protection. Google, Microsoft, Cloudflare, Automattic and Meta are US companies, and Xero stores its data in the US. Transfers to them rely on the UK Extension to the EU–US Data Privacy Framework where the provider is certified, or otherwise on the UK International Data Transfer Addendum. Copies of the safeguards are available on request.

7. How long we keep it

  • Enquiries that do not lead to work: 12 months from last contact
  • Customer and job records, estimates and invoices: 6 years after the end of the financial year they relate to, as HMRC requires, or the length of any guarantee if longer
  • Form submissions stored on the website: 12 months, then deleted
  • Newsletter: until you unsubscribe
  • Analytics data: no more than 14 months
  • Photos of completed work: for as long as we use them; we stop on request

8. Cookies and similar technology

Our website uses:

  • Essential: needed for the site to work and stay secure (Cloudflare security, Google reCAPTCHA spam protection on our forms, and remembering your cookie choice). Set without consent.
  • Analytics: Google Analytics 4 (cookies beginning _ga) to see how the site is used.
  • Advertising: Google Ads conversion tracking and remarketing (cookies beginning _gcl and Google’s IDE cookie), so we can measure our adverts and show them to people who have visited the site.
  • Third-party content: our Google reviews are shown through Trustindex, which loads them from its own servers. The map of the areas we cover comes from Google Maps and only loads once you accept marketing cookies, because Google may set its own cookies. The WhatsApp button is a link and shares nothing until you use it.

Non-essential cookies are set only if you accept them in the cookie banner. You can change your choice at any time by selecting Cookie settings, which is also at the foot of each page. You can also delete cookies in your browser and turn off personalised Google adverts at myadcenter.google.com. Each cookie, who sets it and how long it lasts is listed in our Cookie Policy.

9. Your rights

You can ask us to: give you a copy of your data; correct it; delete it; restrict how we use it; send it to you or another provider in a usable format; and stop using it, including for direct marketing, we will stop at once. Where we rely on consent you can withdraw it at any time. Email info@reshapelandscaping.co.uk. We reply within one month and may ask you to confirm your identity. There is no charge unless a request is clearly unfounded or excessive.

10. Automated decisions

We do not make decisions about you by automated means that have legal or similarly significant effects. Google Ads remarketing groups visitors by the pages they viewed to select adverts; this only runs with your consent.

11. Security

Data is held in password-protected systems with access limited to the people who need it. The website runs over HTTPS behind Cloudflare. If a breach puts you at high risk we will tell you, and report it to the ICO within 72 hours where required.

12. Children

Our services and website are for adults. We do not knowingly collect data from anyone under 18.

13. Complaints

Contact us first and we will try to put things right. You also have the right to complain to the Information Commissioner’s Office: ico.org.uk, 0303 123 1113, Wycliffe House, Water Lane, Wilmslow, Cheshire SK9 5AF.

14. Changes

We will post any changes on this page and update the date at the top.

Reshape Landscaping Ltd

Instagram

Facebook